Frequently Asked Questions
NOTE FOR 2021 HOLIDAY SEASON:
As you have probably heard, shipping and logistics are still extremely delayed and often unreliable due to ongoing logistics challenges across all industries. Unfortunately we cannot guarantee transit and delivery times, but from what we have researched, 2 weeks seems to be a safe allotment for economy shipping and we have added some expedited options to our site. Our fulfillment partner has a backlog of orders and extended lead time due to increased volumes, but rest assured we are doing everything we can to get your order shipped as soon as possible.
Domestic Economy U.S. shipping is free for orders (other than Frozen Dumplings) over $50 and there is a $7 flat rate economy fee for orders under $50. International shipping is charged at cost and based on weight and destination. Additional customs + duty fees may apply, these vary per country.
All orders are shipped within 2 to 4 days of ordering via DHL/USPS, FedEx or UPS. Economy shipping normally takes 5-7 business days depending on your region. For international orders, please allow 7-21 business days for delivery.
Frozen Dumplings - Dumpling orders are sent separately from our other items and ship mostly on Mondays, Tuesdays and Wednesdays. Orders are shipped on dry ice via 1 or 2 day delivery. Please be sure your dumplings are still frozen upon arrival and are immediately placed in the freezer. Do not consume Dumplings that have arrived thawed. Your order may arrive with some dry ice still frozen, please be careful when opening and do not touch the dry ice. Other times your dry ice may be melted, but your dumplings will still be frozen. Please keep a close eye on your tracking to be sure you know exactly when your Dumplings arrive. Dumplings cannot be shipped to PO Boxes.
In the rare event that your package is lost or damaged in transit, please contact us at support@flybyjing.com.
If you aren't completely happy with your products, email us support@flybyjing.com within 7 days of receipt and we will refund your order.
We are also available at select premium retailers in the US.
If you're a retailer and would like to stock Fly By Jing products, please reach out at wholesale@flybyjing.com.
Our sauces are shelf stable and can be safely stored at ambient temperatures. Our pantry items and sauces do not need to be refrigerated, however doing so can help to extend their freshness since we do not use preservatives in our products.
All our sauces, spice mix and pantry items are vegan, non-GMO and include no artificial additives and preservatives.