Frequently Asked Questions
Domestic U.S. shipping is free for orders over $35 and $6 flat rate for orders under $35. International shipping is charged at cost and based on weight. Additional custom duties may apply.
All orders are shipped within 5 days of ordering via USPS, Fedex or UPS. Shipping normally takes 5-7 business days depending on your region. For international orders, please allow 7-21 business days for delivery.
Should your package get lost or damaged in transit, please contact us at support@flybyjing.com. If you aren't completely happy with your order, email support@flybyjing.com within 7 days of receiving it and we will refund your order.
We are available on our website and select premium retailers in the US. If you're a retailer and would like to stock Fly By Jing, please reach out at hello@flybyjing.com.
Our sauces are completely shelf stable and do not need to be refrigerated although doing so will extend their life.
All our sauces are vegan, non-GMO and include no artificial additives and preservatives.