Frequently Asked Questions
Domestic U.S. shipping is free for orders over $35 and $6 flat rate for orders under $35. International shipping is charged at cost and based on weight. Additional custom duties may apply.
All orders are shipped within 5 days of ordering via USPS, Fedex or UPS. Shipping normally takes 5-7 business days depending on your region. For international orders, please allow 7-21 business days for delivery.
NOTE FOR 2020 HOLIDAY SEASON: Due to current precautions and increased order volume, orders are taking up to 10-14 days to ship. You can expect that any order placed prior to December 7th will be passed on to the carriers in time to arrive before December 25th.
Should your package get lost or damaged in transit, please contact us at support@flybyjing.com. If you aren't completely happy with your order, email support@flybyjing.com within 7 days of receiving it and we will refund your order.
We are available on our website and select premium retailers in the US. If you're a retailer and would like to stock Fly By Jing, please reach out at hello@flybyjing.com.
Our sauces are completely shelf stable and do not need to be refrigerated although doing so will extend their life.
All our sauces are vegan, non-GMO and include no artificial additives and preservatives.