Frequently Asked Questions

Domestic Standard U.S. shipping is free for orders over $65 and there is a $8 flat rate economy fee for orders under $65. International shipping is charged at cost and based on weight and destination. Additional customs + duty fees may apply, these vary per country.

All orders are shipped from our third party fulfillment partner within 48 to 72 hours and are shipped via DHL/USPS, FedEx or UPS.

Once picked up by the carrier, standard shipping transit time is 3-7 business days depending on your region. For international orders, please allow up to 30 days for processing and delivery.

During holidays our order cut off times are:
If you are trying to deliver by Christmas (December 25 2024)
Order before December 12 2024 for Standard Delivery
Order Before December 20 2024 for 2-Day Delivery
Order Before December 23 2024 for Next Day Delivery

During holidays our order cut off times are:
If you are trying to deliver by Christmas (December 25 2024)
Order before December 12 2024 for Standard Delivery
Order Before December 20 2024 for 2-Day Delivery
Order Before December 23 2024 for Next Day Delivery

We do not offer gift wrapping, however the Sichuan Starter Gift Set, Mini Sampler Set, and By Jing Box come in gift-ready, limited edition luxury packaging.

You can add a gift note at checkout too! It will print on the packing slip.

In the rare event that your package is lost or damaged in transit, please contact us at support@flybyjing.com.

If you aren't completely happy with your products, email or call us within 7 days of receipt and we will refund your order.

We are also available at select premium retailers in the US.

If you're a retailer and would like to stock Fly By Jing products, please reach out at wholesale@flybyjing.com.

Please visit our page here for more information on bulk & corporate orders.

Our sauces are shelf stable and can be safely stored at ambient temperatures. Our pantry items and sauces do not need to be refrigerated, however doing so can help to extend their freshness since we do not use preservatives in our products.

All of our sauces, spice mix and pantry items are vegan, non-GMO and include no artificial additives or preservatives.

Email: support@flybyjing.com

Mailing Address: 1439 N. Highland Ave PMB 1010 Los Angeles, CA 90028