FAQ

Shipping

Domestic Standard U.S. shipping is free for orders over $65 and there is a $8 flat rate economy fee for orders under $65. International shipping is charged at cost and based on weight and destination. Additional customs + duty fees may apply, these vary per country.

 

All orders are shipped from our third party fulfillment partner within 48 to 72 hours and are shipped via DHL/USPS, FedEx or UPS.

 

Once picked up by the carrier, standard shipping transit time is 3-7 business days depending on your region. For international orders, please allow up to 30 days for processing and delivery.

 

Gift Wrapping + Custom Notes

We do not offer gift wrapping, however the Sichuan Starter Gift Set, Mini Sampler Set, and By Jing Box come in gift-ready, limited edition luxury packaging.

You can add a gift note at checkout too! It will print on the packing slip.

 

Returns + Refunds

In the rare event that your package is lost or damaged in transit, please contact us at support@flybyjing.com.

If you aren't completely happy with your products, email or call us within 7 days of receipt and we will refund your order.

 

Wholesale + Corporate Orders

We are also available at select premium retailers in the US.

If you're a retailer and would like to stock Fly By Jing products, please reach out at wholesale@flybyjing.com.

Please visit our page here for more information on bulk & corporate orders.

 

Storage + Shelf Life

Our sauces are shelf stable and can be safely stored at ambient temperatures. Our pantry items and sauces do not need to be refrigerated, however doing so can help to extend their freshness since we do not use preservatives in our products.

 

Are the sauces vegan?

All of our sauces, spice mix and pantry items are vegan, non-GMO and include no artificial additives or preservatives.

 

Contact Us

Email: support@flybyjing.com

Mailing Address: 1439 N. Highland Ave PMB 1010 Los Angeles, CA 90028

 

Press

We'd love to answer any questions! Please send an email to flybyjing@isetta.co

 

Event Samples

We love sending mini hot sauces to cool events. Please submit an application here.